IT SERVICE DESK

LOCATION: Phoenix, AZ


We’re currently looking for a Service Desk Associate to provide IT customer service remotely and in person. You will utilize a wide variety of technical support and troubleshooting skills to resolve hardware and software issues, working independently and escalating complex issues as appropriate.

 

Your role:

·        Answer user inquiries and resolve problems regarding computer software, hardware, telephones and services

·        Set up equipment for customer use, performing or ensuring proper installation of cables, operating systems, and software

·        Maintain Active Directory and Office 365, including creating computer logins and user accounts

·        Address requests to add, modify, create, and remove permissions

·        Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications

·        Maintain records of system setup and installation

·        Utilize service desk system to document customer communications and problem/resolution

·        Provide technical assistance and resolve problems by conferring with users, conducting computer diagnostics, and researching issues

·        Refer major hardware or software problems, or defective products to vendors or tier 2/3 analysts for service

·        Inspect equipment and complete order records to prepare equipment for delivery to customers


For more information on this role or to apply send us an email at info@kensho.io.